Together We Will
Have Answers
Have questions? We’re here to help. Explore our FAQs to find answers and learn more about our services.
Why are naloxone kits free?
They’re funded by the Government of Canada and Ontario because everyone should have access to this life-saving medication. Opioid overdoses can affect anyone, so these kits are meant to help everyone.
Are there any shipping fees?
Nope! Both the kit and shipping are completely free. We want to remove any barriers so you can get naloxone easily.
Is naloxone tricky to use?
Not at all! Each kit comes with simple instructions. The nasal spray option is especially easy—no training or medical experience needed.
I don’t use opioids. Why would I need a kit?
Opioids like fentanyl are sometimes mixed into other drugs. Having naloxone on hand can help protect you or someone around you in case of an overdose.
How is my privacy protected?
We don’t ask for your name, ID, or health info. Your order is processed anonymously, so your privacy is always safe.
When should I get a new kit?
Check the expiry date on your kit and replace it if it’s expired, used, or if the liquid looks cloudy.
Nasal vs. injectable: Which one should I choose?
Both types are effective. The nasal spray is simpler to use for most people, while injectable kits work a bit faster. Pick the one you feel most comfortable with.
What if I get a kit I didn’t order?
Sometimes someone else may have ordered it for you. You’re welcome to keep it, safely dispose of it, or email us if you have any questions about it.